Customer Support Specialist

Conio is the Milan-based fintech, partly owned by Poste Italiane and Banca Generali, that created the first multi-sig Bitcoin wallet in Italy. With the mission of making Bitcoin and digital assets accessible to everyone, we developed a 2-of-3 multi-signature wallet and a patented fund recovery system.

We offer our cutting-edge technological solution to both retail customers and important banks and financial institutions, who have chosen us as their most reliable partner to enter the digital assets market.

In Conio, we hire people ready to take part in one of the most impactful technological revolutions: join us to revolutionize the European payment industry and financial sector.

To expand our Customer Experience team we are looking for a Customer Experience Specialist passionate about Bitcoin and digital assets.

Your impact.

In your role, you will have the opportunity to:

  • support our customers on several channels (no phone assistance):

    • in-app chat;

    • website support;

    • dedicated email address;

    • direct messages on social media;

    • social media communities;

  • interact directly with the entire Conio Team - marketing team, compliance team, IT team, etc. - and be able to handle Bitcoin, crypto and digital assets topics.

Your skills.

We have the perfect job for you, if you have these skills:

  • degree in marketing or in economic subjects;

  • good knowledge of the main social media platforms;

  • intermediate knowledge of Excel or Google Sheets;

  • interest in cryptocurrencies and digital assets;

  • analytical approach and results-oriented;

  • independence, productivity, and enthusiasm make you the perfect candidate!

Nice to have.

Furthermore, you are the ideal candidate if:

  • sensitive to customers needs;

  • available, polite and courteous;

  • concise and clear in speaking:

Passion and interest for crypto assets will make you gain extra Hogwarts points for Customer Support House.

What we offer.

In working at Conio, you will benefit from:

  • A competitive compensation package, including an individual welfare plan.

  • Flexible work policies embracing hybrid and remote work.

  • Over 60 days of “work from anywhere” during Winter and Summer holidays.

  • Continuous learning opportunities through tailored training programs and access to courses and events.

  • State-of-the-art hardware to meet diverse work requirements.

  • Reduced fees for operating on the Conio App.

  • Official merchandise to make you feel even more part of the team.

  • Periodic company-wide and team meetings both in-office and off-site, including team-building activities.

Being part of Conio means being a leader of change and innovation. Join us for an exciting challenge!

Spontaneous application

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