Customer Care Specialist
ApplyWe are Conio, a cutting-edge Italian fintech backed by major players such as Poste Italiane and Banca Generali. Having launched Italy's first multi-signature Bitcoin wallet, we are now a leader in custody and tokenization solutions for digital assets. Our patented technology ensures the highest levels of security and reliability, serving both financial institutions and retail customers through our proprietary app. We work with global leaders such as Ferrari and Enel on pioneering tokenization projects that are reshaping the future of finance and Real World Assets (RWA).
To expand our Customer Care team, we are looking for a Customer Care Specialist with a passion for technology and crypto, excellent listening skills and the drive to give our users a flawless support experience. You'll join a small team where your contribution will be visible every day.
What you will do
In your role, you will have the opportunity to:
Handle customer requests across in-app chat, the website, and email using Intercom
Help customers with identity verification, account opening and access, deposits, withdrawals and Bitcoin and crypto transactions.
Handle requests from customers who use Conio's services through our partners' apps (Banca Generali, Hype, ebitts by Enel).
Help keep our knowledge base and standard replies up to date, so customers can find the most common answers on their own.
Bring the voice of the customer to the Product team: bugs, recurring requests and ideas for improvement.
Work closely with the whole Conio team (Marketing, Compliance, IT, Product) and deepen your knowledge of Bitcoin, cryptocurrencies and digital assets every day.
Who we are looking for
We have the perfect job for you, if you have these skills:
Excellent organisational skills, flexibility and the ability to learn quickly.
A strong passion for technology.
Native or C2-level Italian.
Autonomy in managing your work and the ability to set the right priorities.
The Edge
Furthermore, you are the ideal candidate if:
2 years of experience in customer support, ideally in fintech, banking or tech.
A strong curiosity about cryptocurrencies (or you already use them!).
Good knowledge of English.
Why join us
In working at Conio, you will benefit from:
A highly competitive compensation package, including a gross annual salary of €30,000 - €35,000 depending on experience and an individual welfare plan.
Flexible working policies, including hybrid and fully remote options.
Over 60 days a year of "Work From Anywhere" to enjoy your summer and Christmas holidays without constraints.
Continuous learning opportunities through tailored training programmes, professional courses and industry events.
Regular on-site and off-site meetups and team-building activities to celebrate our successes together.
Being part of Conio means leading change and innovation. Join us for an exciting challenge!
