How does cryptocurrency custody work in Conio's Assets section?
With Conio’s custody service, you can securely store the cryptocurrencies held in the Assets section within the app. Your cryptocurrencies always remain your property: Conio handles their custody using its own technology and, when necessary, with the support of selected partners—exclusively in the cases provided for in the custody policy.
Conio also offers the option to store your bitcoins directly in the Bitcoin Wallet section of the app: learn more in the dedicated FAQ.
How are your cryptocurrencies stored in the Assets section?
Your cryptocurrencies in the Assets section are held in aggregated wallets, along with those of other Conio customers. However, they are always strictly separated from any assets owned by Conio. The amount of cryptocurrency you own is, in any case, accurately and distinctly recorded in our systems, guaranteeing you full ownership of your investment.
In other words, the way they are stored does not change their ownership: your cryptocurrencies always remain yours, and no one can dispose of them without your explicit consent.
What happens in the case of new assets or rights?
In some cases, a cryptocurrency may give rise to new assets or new rights, for example, as a result of changes to the blockchain on which it is based.
Whenever possible, Conio records these events and allows you to benefit from any new assets or rights to which you are entitled, based on the cryptocurrencies you hold at the time of the event.
Return of cryptocurrencies
Conio implements procedures to enable you to recover your cryptocurrencies—or the tools needed to access them—at any time and as quickly as possible.
The amount of cryptocurrency you hold off-chain is recorded in Conio’s internal systems via a DLT (Distributed Ledger Technology) blockchain, so that your holdings can always be accurately identified.
Where to find more information
You can view and download the Summary of the Custody and Administration Policy in the Documents section of the Conio website.